For merchants looking for inexpensive shipping who don’t particularly care about customer satisfaction, UPS offers Surepost. Packages crawl across the US about about 300-400 miles per day, only to arrive at the post office distribution point a few hours too late to be sorted and distributed for next day delivery.
Customers who register for a UPS choice preference service get the opportunity to “upgrade” the package en route to UPS Ground, thus eliminating a day of travel time. The cost is $3.50 per package paid directly to UPS by credit card. Neither the merchant nor the post office see any of this fee.
This is an interesting marketing strategy. Offer a really poor service and then allow the customer, for a fee, to upgrade to a just plain poor service.
We are talking about a company capable of selling its customers (the shippers) a garbage product and then finding a way to charge the shippers' customers more money to raise the level of service up to sub-standard. What's not to like?