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United Parcel Service, Inc. Message Board

  • nujackcasey nujackcasey Feb 14, 2014 9:25 AM Flag

    Will service commitment return?

    Let me throw out something for discussion. It's always been the axiom that "a driver never returns to the building until every package has been attempted to be delivered." This practice included both air and ground packages. Audits in the building were performed to insure this level of service. For the last few months, remarkably difficult weather conditions have conspired to override this policy. My question is "how difficult will it be to return to the superior service level that the company has always aspired to?" Drivers who have had extraordinary commitment to optimum service standards have experienced failures thru no fault of their own. The company has paid an extraordinary price in its attempts to perform admirably given the circumstances. What might the lingering impact of all this be? Will UPS be able to rapidly re-establish it's superior level of service or will the spirit take a bit of time to take hold again?

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