Let me throw out something for discussion. It's always been the axiom that "a driver never returns to the building until every package has been attempted to be delivered." This practice included both air and ground packages. Audits in the building were performed to insure this level of service. For the last few months, remarkably difficult weather conditions have conspired to override this policy. My question is "how difficult will it be to return to the superior service level that the company has always aspired to?" Drivers who have had extraordinary commitment to optimum service standards have experienced failures thru no fault of their own. The company has paid an extraordinary price in its attempts to perform admirably given the circumstances. What might the lingering impact of all this be? Will UPS be able to rapidly re-establish it's superior level of service or will the spirit take a bit of time to take hold again?
HA! In our building in the sunny Southwest, the UPS driver comes by, drops the package to the ground in front of our door, rings our service bell and RUNS AWAY as fast as he can. We make jokes about him dumping $500 worth of printer ink at our doorstep and hoping someone opens the door and pulls it in. Maybe a homeless person will get it once, only THEN will StupidPS learn it's lesson.
That's what the drivers job is, a lot of companies pay less for shipping by having the driver leave the package no matter where the location is, the and UPS does not pay if its stolen but the savings out way the lost from theft.
Each center manager is to check a certain number of cars out on there return in my 26yrs. with ups it depends on that center manager and supervisor how well they do there job some are great some need to improve .I have no idea what the rule is today