Actually, the tech support department at the Fletcher location handles the phone calls for Systemax, Midwest Micro, Tiger, Global, and as far as I can tell, all the daughter companies of Systemax. They are currently putting in new desks, all new hardware, extra computers so the techs will have hands-on right in front of them. They are also putting in over 100 new desks, so it seems that they are expanding the tech support department there.
The Fletcher facility handling all the tech support could be why I have always had problems dealing with them. That and the fact that they put completely computer illiterate people in tech support. I know for a fact, my brother used to be in tech support and he didn't know jack. Eventually he got busted for transfering calls to the people who could help, and then watching movies on the dvd player that his desk system had.
The only problem that I see with adding all of these people in a technical compacity is that they do not generate much if any money for the company. These people mostly answer questions. Any orders they take are minimal at best. SYX just reduced the size of it's work force and now they want to increase it with people that wont make money for the company just try and make people that already spent money happy. While this is good it also can be very bad. If they increase the size of the technical department to meet a huge demand on problem systems it seems to me that it would be cheaper to build better systems with more quality parts than have to pay people to try and fix them post sale. If I have completely mis-interperted this situation then please someone explain it to me.