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Guaranty Bancorp Message Board

  • richbonilla richbonilla Feb 20, 2008 9:55 AM Flag

    worse customer service....

    worse cust service, esp in no colorado...don't be fooled by the bank mergers...the smnart folks are moving accounts to the smaller, better banks ... the type of bank centennial used to be ... when they were worth something ... i think the term is "goodwill" ....
    -----------snip-----------------
    " Our customers from both banks will benefit from a single bank name and structure, including focused high touch customer service, consistent products, access to 36 branches throughout the Colorado Front Range and a new, customer-friendly website. "

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    • Rich -

      This is the same type of whining that occurs whenever a local bank is purchased and taken over. Can you cite any specifics in terms of poor customer service??

      Here are some specifics for you - when the old CBW customer service department was merged with Guaranty Bank's, the average telephone wait time was cut by more than half and the number of calls that dropped before being answered decreased by 300%. The ownership of Centennial is in this to make money (and has a long track record of doing this) and you do not do this by running off good customers with poor service. So, if you have examples, please share - otherwise, quit your whining!

      • 1 Reply to kcdmcvii
      • impersonal service, tellers do not call customers by 1st name..too many service charges...."auto service charges" hit customer accounts...not reversed untill customer puts up a stink, in person.....service charges charges to kids high school activity accounts...please...wouldn't you think a local bank could give the kids a break??.....too many examples to list all at once...how about i give you 3 to 5 per week?...

 
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