After four intersections with ADT customer service, I am convinced they will not be able to maintain their customer base. When nothing is needed from them, they can perform. But as soon as a real service need emerges, they demonstrate their incompetence. Their phone agents are poorly trained and cannot do the simplest tasks. Their promises to provide proof of service for an insurance discount in 3 -5 business days takes three follow up calls and contact with a supervisor before the proof is forthcoming. Their phone messages asking for a return must go back through their archaic phone tree, rather than connecting with area that in ADT that made the call. I would sell if I owned the stock and am tempted to short.
Does anyone have something good to say about ADT? Is Bobbie a lonely voice in the wilderness or is this an ongoing problem? I've had no experience with the service but I'm holding some shares and I'm not a happy camper.
This company is an ongoing problem being covered up by great marketing spin artists. The capital structure has changed radically and for the worse as a result of the stock buyback program. The cash position of the company is depleted, debt service costs are much higher. Nobody knows what the terms of the Vringo settlement are. Their service and installation costs are much higher than average in a low barriers to entry industry. This is purely an observation from the job boards, but the employees don't seem to be very happy and I remember seeing an article somewhere that they are the 6th worst public company to work for. Their facebook page is just littered with comments from unhappy customers, its a never ending stream of angry people complaining about how their $1000.00 alarm doesn't work. There is a shareholder lawsuit that could be worth watching if you are a shareholder currently, but if you are not, I would not be buying in now. Finally, the company seems to be bleeding customers.