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Verizon Communications Inc. Message Board

  • jon3retired jon3retired Jun 12, 2012 2:34 PM Flag

    Dropped Calls-Tech reason needed ??


    As a VZ cust. for years and had quality cell service in my semi-rural area .. then suddenly started dropping calls.
    To make a long story short, I complained and got the usual run-around (the brick wall effect) and finally filed a complaint with the FCC. Only then did I get some attention.
    I relayed "My speculation" was the cell towers (rumored) were being upgraded to 3G/4G. and my info from VZ was that they could see my dropped calls but had no explaination. But, offered equip. upgrade (home antenna ??) to make me compatible another VZ service that ISN'T AVAILABLE in my area.
    I was refunded 6 wks. of serv. and things got better.

    Now 1 yr. later, I'm dropping too many calls again and VZ has NO other options in my area .. being on a wire-line service.
    I'm looking to file another complaint with the FCC and I need "Tech. ammo" to help make my case.

    My home is about 30 mi. from a major metro area.

    HELP ... need info ammo .. VZ is still the only game in this area ... they know it but won't spend the money to upgrade anything for improved service !!

    This topic is deleted.
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