Good luck going after the No. 1 ranking in the industry in Fortune magazine's 2012 list of the World's Most Admired Companies. They are a Fortune 15 company w/ annual revenue of $110.9 billion with dividends paid of $5.6 billion and 2.7 million shareholders of which I am one... So you had a bad experience, so what. We all have had one with a telephone company, Auto Company, appliance and a host of others. Your crusade is useless, but have some fun trying.. The business people on this message board find you are a nuisance and could care less. We are into VZ to make money and invest, not hear about a petty complaint.