Sorry but this stock will go down, because of me....!
Called Verizon about a bundle package that was offered, I was told I would get up to 4 Direct TV boxes at no extra charge. After purchase, I was billed for direct TV box rent for 3 TV boxes (at $5.00 per box) that I was promised for free.
After the telephone service started I had to numerous calls (An hour and longer) to get service that I was promised. Long distance was not active, caller ID was not working and after I was told they were going to be fixed they were not. More numerous phone calls an hour each phone call with no resolution for at best six months of new service.
Never being late on a bill and a two year contract, I had various issues with service, noise on the line, no phone service. After my two year, never late on a bill, my service went out and my wife tried to call and was basically hung up on three times.
I called and was disconnected two times. After deciding to change service, right after paying my monthly bill of $156.00 plus, I am expecting a rebate for non-service.
Direct TV sent me a rebate in the amount of $62.12 and a week later sent me charges for over $74.00 saying they did not get payment from Verizon.
I again called Verizon and enquired about a repay for non-service. I was told that I would get $24.99 in repay. (I got a -$29.00 letter/bill from Verizon)
When disconnecting a phone from Verizon, you don't have DSL internet. I was told if I disconnected the phone I would not have internet and I said, I know, "I want to disconnect internet also". (Well they didn’t)
While waiting for a check owed to me I receive a bill for $24.99 for internet service. So, once again I called them, after the agent spoke to her supervisor he must have told her to give me credit for $24.99 and that this is the final bill and we are even.. I don't owe $24.99 and why did they not still have a balance of $5.00 or so if they were not trying to bust my butt.
How a company that is taking advantage of customers across the country expects to be in business when acting like this
Update: Recently disbanded from Verizon Wireless on November 28, my bill ends on the 20th of each month. I was told I would have to pay an entire month after porting out my #
If anyone ever gets into a contract scenario with Verizon there crazy.
I will soon be on local TV about this and I will now never ever be a Verizon customer. I will soon also disconnect my Verizon Wireless service as soon as I can.
I shelled out $266 a month to Verizon services.. If I work on 100 or 1000 human beings to side with me I think I am making dents in your BMW.. Do the math..... Monitor the amateur radio bands someday, you may get to hear my rants on there someday..