I went online and suspended a line, and my VZ bill kept billing me for that line. Then I call VZ customer service and asked them to remove the charges and they only offer to take 50% off. I despise VZ's poor customer service and their corporate greed. Essentially, they are making their customers pay for a faulty website self service that doesn't work. Their poor customer service and attitude will be reflected in their stock prize. I will switch to another vendor!!