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I was told by a friend in active trader support thatnew "kids" coming in are not seasoned.I can see it and I call a special number.Also, I got my rate lowered to $6.95 after seeinghere that you can get that rate if you trade a lot.That is down from $8.95.
It's not just the new kids coming in. The veterans are also not up to par. Maybe they're all being stretched so thin with paperwork and meetings that they have forgotten how to take care of the customer? Or they don't care? Or they don't know how to do their job? Or they're just greedy and don't take care of the "average" trader? All may apply. I just know from my experience they are not doing their jobs well. Don't even waste your time there imo.