Sears Customer Service is the worst. I hope they go under
Frankly, I like to hear about experiences like this - even the good ones. One thing about investing in retailers is that you normally can go to a local store and see if you like the concept, management, pricing and service. You can also tell if they are busy, slow or dead. True the local store may be an anomoly, but a sample of one is better than nothing.
In the case of Sears, there just aren't any good stories. I personally know of a vendor that has them on credit watch - meaning no more shipments without paying the overdue invoice.
Her story fits with most of the observations on this board. sears isn't spending any money they don't have to - especially on service.
Still, SHLD is the craziest stock. There are obviously people that just believe in Eddie despite his numbers and most analysts opinions. Who knows, maybe he and the SEC will have the last laugh but until then the average investor would be well served to remember that if it walks like a duck and quacks like a duck ....