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Sears Holdings Corporation Message Board

  • kevjon02 kevjon02 Jul 9, 2013 3:35 PM Flag

    Service sucks

    I went to local Sears to buy a wifi router. The staff just stood there talking. they never asked me did I need any help. I wrote down product info and went to Walmart.

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    • beetleruss Jul 9, 2013 6:22 PM Flag

      What else is new? Go to any consumer internet forum and you'll hear horror stories about Sears service. One of the Boston T.V. channels several years ago had a report on lots of people having lots of trouble getting Sears appliances fixed. I'm sure the service has gotten worse since then. Sears is not in this for the long run. Eddie knows that Sears isn't going to be around in five years. He doesn't care. I guess he's planning to liquidate the properties (owned or lease) at a profit if he can. The Sears trademarks such as Craftsman, Diehard, and Kenmore have been 'walled off' so the SHLD won't be participating in any associated profits.

      At any rate, this isn't your grandparents' Sears. Satisfaction is NOT guaranteed. Shop at your own risk.

    • you probably did not have that 'buyer' look on your face.

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