It is absolutely ridiculous how much stuff is returned.Cutomers want something from topstock, you get a ladder & get it down, and 2hours later they return it. Anyone that works at a store,knows what a HUGE problem this is! Please have a 1% restock fee. Please address this problem. They use generators, shovels , tools, xmas trees, etc and return probably about 25% of everything! Don't let us become Hechingers Jr.
Hey dsc20601. I don't need my generator any more now that the power is on. Can I return it to your store? That's assuming you haven't been fired yet.
Sentiment: Strong Buy
Just had this conversation with a clerk while returning an outdoor hose that cracked after the first week. I took the money back and bought a contractor grade hose online for more money. Mountains of returns are of cheap garbage with low price points.
There is a book in here somewhere. On the death of America and the last stand of consumerism. People want the lowest cost, as fast as possible and they want it built by hand with a laser focus on detail and quality.
If not, then its just returned. Like the story the clerk at Lowes told me of the local fisherman who was short on deckhands and needed to make chum for Tuna. So he BOUGHT a wood chipper, took it to the marina and shredded the frozen bait fish in the sun for a few hours. When done, he put the foul smelling, gut infused chipper back on the truck to return it. But in his haste, he forgot to tie it down enough so on the highway it FELL OFF the truck.
So in this case, not only did the store manager bend over at the knees for the return, but it was broken and dented and full of dead fish. The fisherman blamed Lowes for not selling the Chipper with tie down loops for transportation and for not providing rope (even though he planned on returning it the whole time, just not dented. )
Lesson here is that clerks are so terrified of losing their jobs that when problems arise they do whatever it takes to make the problem go away.
Lowes employees work very hard, we are just tired of customers returning 25%+ of what they buy.We have work lists & customer focus hours that make it almost if not impossible to complete our jobs, if we don't get this done we risk being written up, We do not have time to babysit your returns because your not sure what your wife likes.
No, they need to refuse to take stuff back that has been used. I am a DIY and usually buy more than what is needed, especially for plumbing, so I don't have to ruin back and forth to the store. If a restocking fee is applied to my unused returns, I will find another store to shop at.
Lowes doesn't need anymore stupidity knee jerk reactions, but rather some common sense.
I think you also opened up a potential can of worms for liability.
Can a any retailer legally sell items that are "used" without disclosure to the consumer?
What if a product breaks due to prior usage?
I agree totally with you. It amazes me with what people will return. I bet over 50% of the Generators that Lowe's sold last week will be returned. I just have to shake my head sometimes. I've seen toilets seats with dried poop and pee returned and guess what the idiots are given a refund. The rule that the "Customer is alway's right" has to end. It's sad. Good post.
I worked at lowes in the 80's and if you said NO to a return the store managers had BALLS and backed you up,,In the 90's the shore and above managers got younger and are only been counter know they just say yes or the CUStomer would call the GO and they would tell you they did not want you to tell them I was not even got at lowes but just take it BACK..we need a company with a back bone like in the past..loseing a CUStomer that returns 90% of what they get realy dose not drive my stoch up