Was in store 1709 this morning plumbing dept and asked the worker if they had a duct crimping tool. He said no we dont sell it. I then was showing him the dryer vent kit I purchased a few days earlier travel time, gas and that it does not recieve the 4 inch duct and has to be crimped more. There was another defective one on the shelf from the distributer so it was a perfect example. He said that looks like it isnt supposed to recieve a 4 inch duct. I said how can you not know a 4 inch dryer vent kit isnt made to recieve a 4 inch duct. He said leave me alone get out of the store if you are going to be rude. I notified the store manager of the exchange and left as per the plumbing dept workers instructions. I spent around $40K the last 3 years in Lowes maybe its time to start considering other big box stores.
I shopped at a Lowe's this weekend and only because i needed to color match some paint. My mistake, i should have just repainted the entire room rather than going to a store with zero customer service and #$%$ attitude.