I visited the lawn and garden section in the store the plants flowers and shrub section IS A COMPLETE DISASTER, DO SOMETHNG!!! the department is a huge blemish on LOWES fine reputation
No one will argue that there is work to do at
Eagle. The stores will get better and in the end the
customer and Eagle employees will greatly benefit. Eagle
would have been severely limited in its attempts to
compete against HD and Lowe's as a regional player.
Combined with Lowe's it will perservere, as well as its
employees. As far as you statment on "cutting labor so
thin". You have zero facts. In reality, the labor
devoted to Eagle stores, and specifically in the
Washington area continues to outpace other comparable Lowe's
stores around the country. And before you jump on the HD
bandwagon, Lowe's stores, on average, have more customer
associates available to help customers. Keep going back. The
stores will get better, period.
It would appear that you would be better served
by making fewer visits to HD and engage in more
conversation with your Eagle/Lowes employees. The people I
talk to from assistant managers to casiers are fed up
with your attempts at integration. You people blew it!
To believe otherwise is kin to burying your head in
the sand. You took a good regional hardware chain
with a solid customer following to its knees. The only
one to benefit was HD. Their share of market in the
Seattle area has increased to over 20%. Last year at this
time it was 13%. I would say 50 people to a line is a
stretch, but the fact remains Lowes labor has been cut so
thin that customer service has been sacrificed. I was
in an Eagle store this morning and I will be back in
two weeks and expect to see the many improvements
that you have indicated. Until then I won't be holding
I slipped into the gutter for a second and will try to refrain from generic over the top statements. Choice is the key to our countries way of doing things and both companies will thrive and prosper.
While I admit remerchandising stores is causing a
number of headaches, there are some parts of your story
that are hard to believe. Store policies require
opening additional register lanes whenever 3 or more
people are in line. In addition, 50 people in line at
the same time is unheard of in any Lowe's or HD
except in the case of natural disasters (hurricanes,
etc.). The missing products and dirty/blocked aisles are
symptoms of the remerchandising effort and will get much
better over the next couple of weeks. You are right. The
remerchandising effort will result in the need for Lowe's to
reconnect with the Eagle customers. This will happen. I
have visited many of the HD stores in the area (would
probably dispute the "brighter, shinier" comments you
made). Once the conversion is complete, trust me, there
will many reasons to shop Lowe's. If you own the stock
now, hold on to it. This situation will get better
Thomas McManus, Equity Portfolio Strategist at
Banc of America Securities, spoke on CNBC this evening
about his stock
Likes LOW as one of his picks
It has been argued that LOWE's has helped HD
improve its stores. While it is likely that that is true,
the Home Depot stores in the Northwest have had years
to react and compete with the brighter and shinier
Eagle stores, and have risen to a level near (+/-) that
of the Eagle stores.
The ongoing conversion
has led to lower customer service levels, dirtier,
less-organized stores, and longer waits at the checkout
My son was at the Issaquah, WA store on his lunch
hour (from Costco headquarters) last week and reported
giving up when he counted 50 people in line ahead of him
at the four(!!) open checkstands!
surprised by how often he is finding empty shelves (unheard
of at the old Eagle), products that are missing when
he goes back for more, and dirty, blocked
He has always been loyal to Eagle, but went to Home
Depot's Bellevue store for decking material after finding
the Bellevue Eagle's lumber department filled with
pallet after pallet of freight.
He talked me into
buying Eagle stock, now converted to LOW, but I'm not
sure whether to hold on or get out. I am afraid that
in the Northwest at least LOW is going to blamed for
destroying Eagle and it will take many years (or bad
experiences elsewhere) to recover anything close to the
customer base that Eagle enjoyed.
lowes is on pace to do 18billion this year which
really is not all that shabby. But Home Depot on the
other hand is on pace to reach 50 billion this year.
since lowes is a carbon copy of home depot by choice i
look for them to open design centers and hardware
stores in the future. maybe they will paint their stores
orange to!! people would mistake Low for HD and comps
would be 20% instead of 4%. My question is this: If low
is targeting HD stores in metro areas and building
in HD's back yard why are HD comps nearly double
Lowes comps? LOSERS
Anyone: Would greatly value hearing how Lowe's'
western states program is going. In general? Phoenix?
California? How and where are new stores under development?
What has been Lowe's' experience in integrating Eagle?
All comment/information much appreciated and thank