I will keep you posted on what happens next. If someone else excercises the following beore hand feel free to share with the class. Thanks in a advance.
Thank you for contacting TD AMERITRADE. Unfortunately we were unable to duplicate the same issue. Would you be able to send us a screenshot of the discrepency that you are seeing? To take a screenshot, please do the following:
Maximize the window that is in question Hit the Print Screen button on your keyboard Open either a Blank Microsoft Word or Paint window and click Edit and then Paste Save the Document
Once you have done that, please attach it to the email so we can take a look at it.
In the meantime, you may want to clear the Java Cache files from your computer to see if it that will resolve the issue. This may need to be done anytime you see incorrect data or behavior on a streaming platform that utilizes Java to run. To do this, please follow the steps below:
1) Click on Start 2) Select the Control Panel 3) Make sure you are not on the Category View and select the Java icon 4) Within the first General tab under Temporary Internet Files, select Settings 5) Click on Delete Files and click OK with everything checked 6) Click on OK to close the Java Control Panel 7) Restart all browser windows and relaunch the streaming tool
You can also contact our Technology Support team so that we can troubleshoot this issue right at the source. Technology Support is available from 7 a.m. to 8 p.m. Eastern Time, Monday through Friday at 1-888-871-9007, excluding market holidays.
Igor Tchounkovskii Apex Technology Support, TD Ameritrade Division of TD Ameritrade, Inc.