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VeriSign, Inc. Message Board

  • brunnock brunnock Aug 1, 2003 11:02 AM Flag

    Got a response from Verisign

    Dear Network Solutions Customer,

    On July 31, at approximately 9:00am E.S.T. Network Solutions Advanced DNS Manager (www.networksolutionsdns.com) hosting service was disrupted to our customers. The problem was immediately identified and resolved by 12:00pm E.S.T. The issue was internal and affected our primary Advanced DNS Manager service only. VeriSign's global DNS infrastructure, root servers, and all other services were unaffected.

    Network Solutions publishes zone files on a 24/7 basis for our Advanced DNS Manager customers. A software glitch caused a truncated zone file to be sent out, which temporarily disrupted resolution. The problem has been fixed and we have taken actions to prevent any reoccurrence.
    Network Solutions deeply regrets the inconvenience to our Managed DNS customers.

    If you need any additional assistance we would ask you to please call our Advanced DNS Manager support at 866-345-0330 outside the US and Canada call 703-456-4691 Monday - Friday 9am-6pm (eastern time). Any representative will be more then happy to assist you.

    Thank you for choosing Network Solutions.

    Sincerely,

    Advanced DNS Support Team

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