ADVISORY/KANA Executive to Present At IBM Nordic Banking Conference Tuesday June 1, 8:00 am ET
MENLO PARK, Calif.--(BUSINESS WIRE)--June 1, 2004--KANA� (NASDAQ: KANA - News), a leading provider of knowledge-powered customer service applications, today announced that Brian Kelly, executive vice president of marketing and product strategy at KANA, will be presenting a session entitled "Can I put you on hold? - Achieving customer service success through Service Resolution Management," at the upcoming IBM Nordic Banking Conference.
Who: Brian Kelly, executive vice president of marketing and product strategy, KANA
What: Over 80% of the time spent on a customer inquiry over the phone or in the branch is spent finding and communicating the correct answers to your customer's specific questions. In order to improve customer service levels, financial services organizations should transform call center operations to provide more responsive customer service, adapt quickly to market opportunities and business emergencies, and handle the increasing volumes and complexity of inquiries without costly personnel additions. Attendees of this session will learn how KANA applications optimized for financial services can significantly improve service resolution management through rapidly deployable solutions that automate the customer requests most common to banking. This session will also include best practices for service resolution management in on-demand environments.
When: Wednesday, June 2, 2:30-3:15 p.m. CEST
Where: The IBM Nordic Banking Conference, Stockholm, Sweden
KANA's service resolution management applications address the needs of Global 2000 organizations in key vertical markets, giving businesses a competitive advantage and increasing their ability to service, market to and understand their customers. Companies around the world benefit from KANA's knowledge-powered approach to managing customer relationships, which combines sophisticated analytics with thin-client Web architecture to deliver extraordinary customer interactions that decrease costs and drive revenue.