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CVS Health Corporation Message Board

  • wildbill15 wildbill15 Feb 27, 1998 8:14 PM Flag

    Joseph k I could not agree more

    Why management does not do this is a mystery to me. It makes more sense to add an additional check out lane or post sign
    telling patrons to take non-rx merchandise up front. It's like I've said before to my colleagues who work for chains. It falls on
    deaf ears. I've been ringing up people who purchase non-pharmacy stuff for years. I've tried to stop it by gently telling people
    to pay "up front". Invariably one gets a complaint from management telling us to do whatever it takes to please the customer.
    You are in a catch-22. People don't want to wait and you're to busy trying to do what you are supposed to do: fill
    scripts(accurately) and counsel patients on their drugs. The big guys in management will say anything it takes to Nothing ever changes.

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • Wish a chain would be pro-pharmacists. I worked for Revco for 3 years before the takeover and am now in a midnight store
      with a drive-thru doing 1500 scripts a week, 75% of which are new--and they just cut our tech and cashier help down to 106 hours.
      Unbelievable, to say the least. Have yet to figure out how to answer 3 phone lines, drive-thru, and ring up customers,and do RPh chores
      all at the same time, something has got to give. And we are required to ring people up in the pharmacy. And they call us
      professionals. And all this without food. CVS will write you up if someone sees you eating, chewing, etc. CRAZY

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