Has anyone above the D.M. level of management wondered about the sudden shortage of Pharmacists in the Nashville-Knoxville area?? Workloads are terrible everywhere but no coverage for vacations, no premium pay for overtime, pay for actual milage reduced, and a take-it or leave-it attitude may well some of the possible answers! Any suggestions for those of us trying to provide the service our customers deserve??
It is not just Nashville/Knoxville, it is also Chattanooga. I know that a store manager was asked how things were going & replied that things would be going a lot better if his store were open more. He proceeded to tell a Region Manager that his store had been closed frequently due to a lack of pharmacists. He acted like he had not heard of that happening before. He said that he would talk to the supervisor to see what his plan of action was, but the rx supervisor seems to be "laying low" since this incident! I don't think the corporate folks in Woonsocket know about it. So far CVS has been good, but who really cares.....at least that is how I feel since I am a former Big B, former Revco, CVS employee!
CVS needs to fire all revco regional managers, these guys only know how to manage a company that is going out of business or that is for sale...(cut inventories to bone,run stores with minimum amount of help regardless of long lines, disregard customer complaints,)..anything to make the bottom line look good for a bonus....they need to try something they have never tried....staff their stores ,put people on cash regesters, hire more pharmacists according to the work load and INCREASE SALES ...IF CVS is in this thing to make money they need to get rid of these guys that don't understand how to play a long term profitable game.....
as a former revco employee now with cvs i find the same old B.S..The stores are managed by kids picked up off the street, the regional boys don't give a damn about customer service, all they are interested in is their bonus,stores are running with 1 cash regester at the pharmacy, 2 hour waits for rx's,1 pharmacist per shift filling 200 rxs in a 6 hours shift, the regional boys dont want any communication from store level to headquarters..
Sounds familiar! I talked to stores in ohio and Tn today and most feel the same as us. Morale in very low and several Rphs have made other deals and are preparing to jump ship with pay raises with same or better benefits. Beats me how the company can fool the public much longer or expect them to suffer the loss of customer service and keep the sales up. Do any states have workload guidelines in force or is it going to take a major miss-fill to get the financial attention of the powers to be? Can you be forced to attend meetings on off-days without pay?? Can time-cards of hourly employees be tampered with? What do you see in your store?