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Netflix, Inc. Message Board

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  • blade_runner415 blade_runner415 Jul 2, 2002 1:11 PM Flag

    churn rate

    I live in Nor Cal too! It always takes only one day for them to get my returned Dvd and for a while they were shipping them back very quickly(two day three day max)

    Now they have slowed down to taking 5-7 days to ship me a new one!

    Could be growing pains or a way to make more $ by slowing down the churn?

 
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