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Netflix, Inc. (NFLX) Message Board

  • Rileys_Dad Rileys_Dad Jul 16, 2002 3:06 PM Flag

    Great Concept --Service Sucks

    The first two weeks were great. Then a disc didn't arrive. No response to queries, no follow up.

    Really too bad. It is a concept that could have put blockbuster out of business, but their failure in execution is really going to hurt them.

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • Sounds to me like you never were a customer.

      "Then a disc didn't arrive. No response to queries, no follow up"

      If you were a subscriber, you would know what you are talking about and not sound so dumb.

      There are procedures for reporting lost DVDs. You're either dumb cause you didn't follow them, or never were a customer, because if you did follow them, you wouldn't be complaining, it's a smooth and flawless process.



      Also, what kind of dumb statement is:

      �It is a concept that could have put blockbuster out of business, but��

      Is it too late now to put Blockbuster out of business? Or did they miss their chance?

 
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