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Netflix, Inc. Message Board

  • Rileys_Dad Rileys_Dad Jul 17, 2002 12:16 PM Flag

    Shipping problems still there.

    Here is a copy of an e-mail I got from NetFlix. They are clearly still having problems getting the goods to the subscribers.



    We at Netflix.com are working to make sure you receive your DVD rentals in a timely manner.

    Would you please tell us your delivery experience for Swordfish (2001), shipped to you on Tuesday, July 09th 2002 by clicking on the appropriate link below?



    I received the movie Wednesday, July 10th 2002

    I received the movie Thursday, July 11th 2002

    I received the movie Later than Thursday, July 11th 2002

    Please feel free to delete this message, hopefully after you've responded to it.

    Thanks for your help!

    The Netflix Team
    www.Netflix.com

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    • This is a standard message that Netflix sends out - I get them periodically. Once or twice a month it seems since the beginning of my subscription. I've been a subscriber for about 9 or 10 months.

      Most of the time everything goes smooth. Once in a while there is a blip. My one experience with a lost movie last month was interesting (to me). Since I receive movies within 1 day most times and 2 days 99% of the rest of the time, it was odd that a movie hadn't arrived in 4 days from the ship. On the 5th day I think I reported it as lost and filled out their form. Netflix shipped me a replacement copy the next day. Several days later I had a knock on the door from a neighbor who had been away on vacation. He had gotten my original "lost" movie. We have a 15 year history of this as the mail people transpose two numbers in our addresses. It doesn't happen often, but it does.

      So my experience with Netflix on a lost film, which turned out not to be their fault in any way, was entirely positive.

 
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