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Netflix, Inc. (NFLX) Message Board

  • bbi_wins_over_nflx bbi_wins_over_nflx Mar 1, 2005 11:32 AM Flag

    NFLX HATES its Customers...


    February 8, 2005

    1. I emailed Netflix several times in October, November and December 2004 complaining that there had been a significant decrease in their delivery of rental DVDs -- approximately 35% overall and up to about 50% during some weeks. Each time they responded that (1) they were not responsible for USPS delays and (2) they credited all my returns the day received and shipped the next DVD(s) as quickly as possible. This was simply not believable: Among other things, I had told them in the complaints that I returned DVDs at the very same post office at which their PO box is held. Nevertheless, there were increased delays in Netflix's crediting my account that DVDs had been received -- and additional delays in that the replacement DVDs were not shipped that day.

    2. Other email complaints on additional service problems were not answered.

    3. It appears that my rental queue has been deleted. I do not have confimation on this and may have to rejoin -- I cancelled my membership -- to find out. The queue contained 334 titles, as a result of extensive research we performed over several months. An email from Netflix said that, per their policy, my queue would be saved for 90 days after my cancellation -- as it had been after a previous cancellation -- but either (1) it was not, or (2) their Web site no longer indicates the presence of a saved queue.

    The significance of the "missing" queue goes to the possibility that Netflix is acting against its stated policies and is attempting to "dump" high-volume renters like myself. We were dismayed that the queue had disappeared and as a result are much less likely to renew our high-volume account.

    I have not been able to find a phone number for Netflix, and I do not trust their email assurances regarding the queue, especially in light of the information in #3 below.

    3. I understand that Netflix has recently admitted that -- contrary to its previous statements -- it does indeed limit high-volume renters by giving other renters more DVD rentals. I have seen several items on the Web, including a story by your local ABC TV affiliate.

    www.netlfix.com has several statements that Netflix processes returns the day they are received and ships the next title out the same day, depending on availability. Netflix has now said that is not true.

    PAID: paid
    COST: $90.27
    ACTION DESIRED: refund
    By Netflix's current admissions to customers that they violated their stated terms and agreements -- and lied to myself and other customers who questioned apparent violations -- I am due a full refund.
    FORM: BBB On-line Complaint Form


    This topic is deleted.
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    • You are necessary though so keep up your useless banter... You help solidify buy positions... someone very similar to you helped me buy a boatload of ENWV back in the day... got it all around a buck and a half while some wackjob put all his/her efforts into slamming the stock/company... You give my investing validity!!! If I could repay you somehow I wouldn�t... same thing has been going on over at SNE... SONY!, go figure!! LOOKIT THOSE VALUATIONS

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