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Netflix, Inc. (NFLX) Message Board

  • spielman54 Sep 29, 2005 10:15 AM Flag

    Netfix is slowing down turnaround times

    Netflix is slowing down ship times on purpose, you don't belive me? Check out the response they sent me when I questioned them on it.

    Thanks for your inquiry.
    > I am sorry to hear that you do not feel that we were telling you the
    > truth on how we ship movies.
    > In determining priority for shipping and inventory allocation, we
    > priority to those members who receive the fewest DVDs through our
    > service. As a result, those members who receive the most movies may
    > experience next-day shipping and receive movies lower in their Queue
    > often than our other members. By prioritizing in this way, we help
    > a balanced experience for all our members. Those that rent a lot of
    > movies get a great value and those with lighter viewing habits are
    > to count on our service to meet their limited needs.
    > We appreciate you taking the time to provide your feedback and
    > regarding our shipping process. By prioritizing in this way, we help
    > assure a balanced experience for all our members. Those that rent a
    > of movies get a great value and those with lighter viewing habits are
    > able to count on our service to meet their limited needs.
    > If you have any further questions or concerns, please feel free to
    > contact us.
    > Thanks,
    > Kristina,
    > Netflix Customer Service .

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • Here's a hint. Good faith "Best efforts."

    • One of the best posts I've read on this board. You know your stuff. I think flix may get away with using 'unlimited' forever. 'All you can eat' at the buffett isn't really 'all you can eat.' It's based on limits of time and space and yet the phrase is used all the time. What it really means is 'all a you can eat within reasonable limits.' I think at the end of the day a judge will take a common sense approach and recognize the time and physical limits present in the real world. Nothing is unlimited and free refills don't apply when you walk in with a bucket.

      The flix has turned the rental industry on its ear. It's brilliant. Customer prioritization, back catalog suggestions and 3 out at once is just f-ing beautiful.

    • twentyfirstcenturyschizoidman twentyfirstcenturyschizoidman Sep 29, 2005 9:59 PM Flag


      If you were taking 3 papers from the paper box every time you paid for one but then you got caught, you'd expect them to let you continue stealing just because you got away with it for a year?

      If you were sneaking in the back door of a theater but then they decided to lock the back door, you'd file some sort of formal complaint?

      If you were plugging your electric heater into your neighbors outdoor outlet...

      Or sleeping on the job...

      Running with scissors?

      Maybe we should look the other way when politicians accept bribes, provided that they've been doing it for a year before they get caught.

      My complaint against the buffet abusers is they guys who go to the $9 chinese buffet that has crab legs, eat nothing but crab legs and then piss and moan when they fill up the egg foo young instead of the crab legs. They're screwing up the crab legs for everyone else and they somehow believe that they've been wronged by the restaurant.

    • I'm hilarious I know! But seriously, if you eat a lot you go to buffets, if you do not you don't. Same applies here; if you rent a lot get the 7 dvd's at a time deal, if low to moderate get 3 at a time. It's that simple.

      To expect to skirt by with "we received, we shipped" is unfair, you have no idea if the mail is late sometimes, if they are swamped sometimes, whatever. The best practice is to get the higher dvd's out at a time plan.

      In either case it's a good value. I watch 10-15 a month at $18 and I can cycle 6 DVD's a week if I watch them as I get them immediately. 10 x $3 = $30 at Blockbuster.

      Or you can watch 7 a week or more; 30+ per month. 30 x $3 is a great deal also. Seriously.

      I would never waste my time pissing on your back, sir.

    • Netflix can change the way they ship movies they can change the price. You can cancel.

      Unless you have prepaid I do not see where you have a case.

    • spielman54 Sep 29, 2005 6:22 PM Flag

      Very funny,

      If the buffet was letting take home the food for a year then suddenly changed without notice, then told you that that has always been their policy, would you stand for that?

      Don't piss on my back and tell me it is raining

    • I am enjoying it, thanks. But like someone else already said, if you think you can get something for nothing then go elsewhere, if you're the type that thinks the 3 at a time should = 25 movies a month, upgrade your plan.

      You're akin to the person at the buffet who thinks "all you can eat" means "take it home with you because technically you'll eat it later" lol.

    • "You're one person and a companies outlook does not depend on you"

      Hey, I know you, you work in the customer service department at netflix!

      What a great attitude for a retail business. Hoo-rah!

      Enjoy your boatload, when it sinks you can use your companion as a floatation device.

    • Indeed. The very ironic part of the "masses" crying and then being elated at "no more late fees" implies the truth that their late fees were overbearing and that they had done harm to their customer base lol.

      Fucking Blockbuster, good ridance!

    • Boo, boo, boo!

      You're one person, a companies outlook does not depend on you. Anyway, I've made a boat load riding it up from $9.50 Seeya

    • View More Messages
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