Few reasons why I believe NFLX is better then BBI.
Sure BBI has rolled out a seemingly knock out to NFLX in its Total Access program and commercials. But take into consideration how many blockbuster stores have closed in the last few years? how many are left in your neighborhood? if at all. I took the time to locate a store on BBI website and 1/4th of the stores.. get this, 1/4th of their stores do not participate in the Total Access program, lovely. Closest BBI store was .25 miles away (bout 5-6 blocks). Would it really be worth it to travel this distance just to get them to ship my movie to me faster? how much faster is it really?
Shorts got it good today.
BBI is only signing up their OWN CUSTOMERS for the program and once gets screwed up they're gone for good.
Its like XMSR vs SIRI
XM will always be number one no matter how many customers SIRIUS signs....
Now look at the stock price of SIRI....in the toilet.
XM will always win....always
So goes the same with NetFlix.
104k share block on the last trade of the day.
Someone wanted shares....we continue the climb
You may a number of great points in your post. However, the one that speaks loudest is your final comment: "They just did it better." However, the low customer churn and the overwhelming, effusive praise of NFLX's customers - in contrast to those of BBI - speak volumes about who's "doing it better."
RETAIL....is the way of the dinosaur.
Are you kidding me. Walmart was suppose to go out of business when on line shopping such as amazon began. Anyone who shops on line or rents on line will be more prone to use download services- another strike against Netflix. You say that they will have a download or VOD service, the problem is they will not be the inovators and will have tons of competition from companies that are better suited to deliver the goods.
I will find the numbers regarding % of business done in store vs. on line a get back to you. Your growth that you talk about is going to split with BBI and their service offers more than NFLX.
This model is old already in an every changing tech world. It only makes sense for BBI with both services (in store and on line) to stay in it for the long run. I don't see any buy out coming either. Only one big enough that would want it is MOVI and they are cash strapped. You guys always talk about NFLX being the one who invented this system. Well STARBUCKS did not invent the coffee shop! Target did not invent department stores! Toyota did not invent cars! They just did it better.
Its their OWN CUSTOMERS already!
Not from NFLX!
You close a store those customers have only two things to do.
Go to NFLX or Blockbuster.
And you know FULL well that the "sales pitch" going into the store is that you can go online and also receive a coupon.
They're screwing their own stores for the sake of not losing them to NetFlix.
They forces expenses through the roof and the initial hit on NFLX is only for the MMs to grab cheaper shares.
Now that BOTH have hit similar numbers in the sign-up, its not like the LOYAL customers will EVER leave NFLX. Blockbuster actually is doing the LAST thing it can before the floor opens up under them.
THIS IS THEIR LAST DITCH EFFORT....
"You are a lying sack of crap, never have I ever receive a NFLX turnaround in two mail delivery days...Hey, I am telling you that there is no way to get a two day turnaround, no freaking way, not unless they offer overnight delivery, which they don't."
I guess your experience was different than 90% of NFLX customers, but that doesn't make me or anyone else who receives movies from NFLX in two days a liar.
Which are you gonna believe, matti telling you something he doesn't want to believe, or your own eyes?
BTW, I just went to NFLX site (and BBI's site) to see how they define turnaround and the only metric either lists is delivery times, so I guess that makes matti's personal definition moot, as the only metric either company cares about is delivey time.
Blockbuster is CLOSING STORES and since the store is gone you won't be able to run to return.
And if you're late you OWN THE MOVIE!
Never the case with Nflx
Get over it....Walmart dropped out of the game because they couldn't demand market presence.
You think Blockbuster can?....you need help.
They're losing so much money its a joke.
Netflix isn't going anywhere....pal.
You better look at the numbers.
You are a lying sack of crap, never have I ever receive a NFLX turnaround in two mail delivery days. To even have a chance at that, you would have to be in the same zip code as a distribution center...and you would be a minority at that. And if it were possible, a NFLX customer could easily cause you losses each and every month. But, we all know that NFLX throttles so that is a moot point. Hey, I am telling you that there is no way to get a two day turnaround, no freaking way, not unless they offer overnight delivery, which they don't.
Bailey..., you wrote:
"I've had excellent customer service from NFLX in the rare event of a problem (scratched DVD, etc) without ever speaking to a human being...the website works tremendously well, in my opinion."
Another advantage with BBI TA program is that if you do have a problem with a disc, you just notify them using the web site and they send out your next DVD (you get to choose either the same one or the next one on your queue. However, unlike NFLX, you can return that DVD to the store and exchange it for a new movie on the spot. With NFLX you have to wait a couple of days. Let's say Saturday night is movie night at your home and you open up your mailer and discover you have a scratched or broken DVD. Well, with BBI you can exchange it that night and despite a small delay you will still enjoy a movie that night. With NFLX, you pretty much just break out the Monopoly set or try and find something interesting on TV, or you can go to BBI and rent one for $4.
"Do you understand what a turn around time means? It is the complete time to send you the movies, your watching the movie and then the return to the distribution center when they send you your next selection. That is the definition of turn around time."
Thanks for clarifying what your personal definition of what turnaround means. However, any reasonable person would likely exclude how long it takes them to watch a movie from your metric since it has nothing to do with receiving movies. If I had the time or inclination to watch a movie the same night it was delivered, then the turnaround according to your definition would still be 2 days. I'm the bottleneck, not NFLX, so why equate it with NFLX. That's deceptive.
The relevent measure is how long it takes to get the next batch, not how long it takes to watch them. The former is consistent, the latter is arbitrary. NFLX is on record as saying 90% of their customers receive a one-day delivery from the DC. Add one day to send it to the DC and you have a two-day turnaround. That has been my experience.
I think I've made my point that 1+1 does not equal 4,5, or 6.