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magicJack VocalTec Ltd. Message Board

  • boatpeople007 boatpeople007 Jan 3, 2013 2:49 PM Flag


    -Just cancel my annual service with Magic Jack after they want me to pay extra $9.95/yr annually to keep my ported number a year ago. I paid $20 for my landline number transfer to Magic Jack so I can keep my old phone number. Last year when I order to have my phone number transfer, there was nothing mention I have to pay $9.95/yr otherwise I would have pick a new number instead.

    -I had a long chart with customer service, they were helpful, they say the charge $9.95 mention in FAQ. Yes, it is there now but it wasn't there when I order my Magic Jack last Jan 2012. They change the policy and expect me to pay for it?

    -I am very disappointed with Magic Jack billing. I am ordering NetTalk Duo (I heard it works better), they charge only one time fee $20 to transfer my number. It's not that I can't pay extra $9.95/yr, it's because I feel like cheated. Paid $90 last year ($70 for MJ plus and $20 for number transfer).

    -Too bad that MJ just lost a customer and I am sure there will be more disappointed customers like me in the future. Now I understand why CALL has 58% short float...Another note, Magic Jack Plus is not suitable for business, they mention it in Term Of Service, you cannot make over certain number of call in one day.

    -I must say, Magic Jack Plus works wonderful, I have no complaint about the technology, occasionally I have a drop call but I just hanged up and redial. Even when I test load my DSL line with full speed 12Mbps and I can still make a call.

    Disclosure: I don't own any CALL stocks at the moment.

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