I had a similar experience. I had been in the branch less than a month earlier using the box when I received a registered letter telling me they had drilled my box because they could not tell who the box belonged to. Again, like you, I had the box for several years (and had regularly paid the annual bill). They did not have the nerve to try to charge me for their mistake and I moved the box to WB (their service has also been less than stellar, but they haven't drilled my box yet...they also have a problem keeping up with signature cards and THEIR keys)...you know, you'd think safety deposit boxes are about as simple as it gets for a bank, but there must be more challenge to it than meets the eye. BB&T must have some issues with their safety deposit systems or process. They are always very nice, but I have found BB&T error prone. Their processes seem to be very manual (do things on paper rather than automated) and they are inconsistent between locations (just not consistently on the same page...sort of like a bunch of disconnected operations rather than one organization). I think that contributes to the errors I have experienced.