I have been a customer of BB&T for years. A little more that a year ago I moved to a new home and a new town. I continued to use BB&T for my banking needs. The first few times I cashed a check I was ask for identification. That was only the first few times. Now I go in and am greeted with a smile and no question about my transaction.
It makes me wonder what you did or said to the teller that caused your problem!!!!!