pleased. Their investment performance has been better than competitive and on a much earlier post I noted that BB&T is in the third renewal of the NC State Employees 401(k) plan against competitors from all over the US. It's the largest such plan in the country. I've heard nothing negative about the other large BB&T competitor's departments... just know mine better. Would suggest talking to a couple or three if you're considering a trust relationship. As a customer I'd recommend BB&T.