The short of it is that she said IBM has to move faster, respond more quickly to customers. OK, not bad really but then again IBM should take CARE of it's customers. Gee, AstraZeneca was lost, the Texas Data Center project died, ServiceMaster, Hilton, others have all chucked IBM support for failing TO SUPPORT as per agreements. That has nothing to do with responding quickly. RESPONDING RIGHT is better, but then again when the answers come from India, what more can you expect.
Another good time to be worried was when the heir apparent to the CEO spot went to jail for insider trading. Then there were the charges of money laundering, fraud, and racketeering against 4 senior executives. Maybe IBM should pay a special tax to cover the cost of Justice Department investigations, prosecutions, and jail time for their most senior executives.