Exactly Right FB .. CSC gets a flat rate per instance for us showing up. We show up once, create two addittional tickets and then close all three at once. They then bill in triplicate and who's the wiser.
Tell it to the genius commando's who wanted it done that way. We tried, didn't get anywhere because we were the grunts. Besides, according to their server team and powers that be, it was to much work to keep multiple OS drivers on the server... lol
I think you are starting to get the point, think a little harder on this one and incorporate the idea of BILLING, BILLING, BILLING into your thought process.
So, you probably end up billing client for three hours, with a one-hour minimum per ticket, right? Sort of like your ever friendly auto dealer service department who flat-rates you for every service at full book labor time. BTW, have you ever noticed those Help Wanted ads for garages that boast: "flat-rate shop" ? That's basically a license to steal; it means that a mechanic is paid based on the hours he books; a decent mechanic can easily book 15 or more "labor hours" in an eight-hour day. Of course CSC keeps all the extra money as you're "exempt," right?
<Here's a very simple example .. say a user requests the ability to print to a shared network printer, a secure network printer and a local printer>
Why are you installing drivers for a network printer on a client machine? Is your print server broken?