Management fails to see employees as a RESOURCE, as Peter Drucker correctly has asserted. Rather, they see these Carbon Units as EXPENSE LINE ITEMS that can be reduced, i.e. Workforce Reductions, RIF or (as in England) called "redundancies." (Isn't that insulting.) So a company fires off it's best assets and, over time, there is nobody with smarts doing anything of worth save answering a phone in Bangalore, reading from a script and asking for email surveys.