We have 4 stores locally. I just went to one for the 5th time. The new-ness is gone. I really don't care for the Chicken Noodle. The Chicken salad is tastless. When I first went, I liked it. Maybe it is local managment.
Every visit I see a new clerk at the register and they are NOT well trained.
I doubt I shall return.
Longs, LOL, but be carful.
Who knows if the story is even true. Even if the story is true...who cares? "Much Ado About Nothing". We are talking about a company growing by leaps and bounds and a purported incident that in % doesn't even make a blip on the radar. What a waste of time to go over and over this b.s. JMHO
Actually the full sentance is as follows from msg 21942
Losing so many customers over $10, even if the customer was wrong, means there is something very wrong with the manager, the training and the people they hire.
Goodnight Mr Jennings
"Please point out exactly where I wrote anything close like that."
"...there is something very wrong with the manager, the training and the people they hire."
Good night, Chet. Good night, David.
Best wishes to you Miggie and all.
Thanks for your report. It seems to have been handled with the franchisee's involvement. I am sure some old fashioned butt kicking took place. Do you all agree these things happen and corrective action has been reported ly taken? Let's put this thread to bed. Thanks, Endspeed.
<<"I don't say that PNRA hires people who throw crinkled up $20 dollar bills all over their operations, but they did in this case."
Well Miggie, you didn't say those exact words, but you were close..>>
Please point out exactly where I wrote anything close like that. The problem here is practically everyone is so defensive that they assume words and attribute motives where none exist, not to mention the immediate assumption that the customer was a scam artist in a perfect PNRA outlet.
I heard that the franchisee went to the lady customer's office with a pastry platter and made apologies, which is a very good thing. I understand that everybody at the outlet had a good talking to and reminder about courtesy to customers.
If it would have happened to me, I would have preferred that the cashier and manager apoplogized as they were the ones really in the wrong and the appropriate ones to apologize. Nevertheless, it is up to the lady customer and if it was good enough for her that's ok with me.
I don't know about the lady customer returning to PNRA one way or the other. As far as I'm concerned, and as I have written here many times before, I have no personal stake in this and no reason to write to management or to get it fixed or to report back here. I just reported the incident here to those who are presumably interested and then responded to the doubters. I may go to other PNRA outlets some day but it will be a long time, if ever, I go back to that one. It was a very bad experience for all who saw it and there are too many other places I can go.
"I don't say that PNRA hires people who throw crinkled up $20 dollar bills all over their operations, but they did in this case."
Well Miggie, you didn't say those exact words, but you were close..
".. there is something very wrong with the manager, the training and the people they hire."
You should return to that Panera to discover if anything has changed, and then report back here.
Good luck to all and to you at your next Panera visit.
Since we were writing about a particular customer and you wrote about abrasive customers generally, I assumed you were including her.
I don't say that PNRA hires people who throw crinkled up $20 dollar bills all over their operations, but they did in this case.
I was surprised to find I made a "stong sell" recommendation. I thought you were mistaken until I looked back and saw on my initial post about it you were right. It wasn't my intention and I apologize about that mistake. I don't think anyone actually sold because of my post. That wasn't my intention and I never wrote in any subsequent posts for anyone to sell.
I was a stockholder at one time and always had good service before at this location. That was what was so upsetting about the incident.
I've moved on long ago and have only been responding to those who question the incident or write to me about it.
I never said or assumed that. Short-sighted of you to think so. You said she was very nice. I'm sure PNRA hires people who throw crinkled up 20's at nice customers all over their operations, as you indicated in your 'strong sell' post. Contact HQ, let them fix it, and move on Miggie.
Good luck to you.