I've been dealing with them for years. I had to talk to 3 chat reps this morning before someone was willing to correct the situation.
I forgot to mention- the email that I got from Intuit confirming the order had two URLs- one, to check the status of the order and another to report a problem. The first URL led to a webpage that stated that I was on the wrong website for TT issues. The other results in "host not found".