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Intuit, Inc. (INTU) Message Board

  • stockwoodie stockwoodie Feb 7, 2005 10:41 AM Flag

    SunSet Policy

    I've been a user of Quicken Deluxe for many years...I probably started in 1997. I have Quicken 2002 and recently received my "sunset" notice. Needless to say, I was extremely unhappy.

    I typically upgrade every 2-3 years, but I don't enjoy being "forced" to upgrade my software to use a service I feel I have already paid for.

    I recently purchased a Dell computer (sorry for buying a Dell Stu(pid)) that came pre-installed with Money 2005. I imported my Quicken 2002 files and everything seems to be working fine. Since I'm using Money now, this will also be the last year I use TurboTax Deluxe. I've been happy with both of the products in the past, but the "sunset" policy is crap. The crappiest part about it is their random timetable for expiring services. If I had purchased the software knowing it's services would expire 3 years from installation, I would be fine with it.

    Maybe next year you'll only get to use the Online Services for 1 year? What if 2005 online services expire on January 1, 2006? Would this make everyone happy? I don't think so.

    I hope there is a class action suit against Intuit. I typically don't sign up for class action suits because the lawyers make all the money and the customer doesn't get much. However, I feel the "sunset" policy is deceitful and just plain wrong.

    I also sent physical letters and email to corporate contacts at Intuit. Don't just sit around and take the abuse, try to make Intuit change their policies.

    Thanks for listening,
    Gene

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • >>>Look, twit,

      twit?

      >>>I might as well spend the effort learning Microsoft Money.

      Good decision. You will fit right in on the Microsoft board.

    • Another short seller/stock basher with too much time on his hands. And getting caught in a short squeeze to boot. Probably also runs Windows 98 because he's too cheap to upgrade. Please do give your money to Microsoft. It needs it.

      "Look, twit, if I am going to be forced to waste my valuable time "upgrading" and learning to use yet another damn version when I was perfectly happy with the featureset of Quicken '98, well, I might as well spend the effort learning Microsoft Money."

    • >> I'm never giving another damn dime to Intuit again.

      Thats good, now you've made up your mind we don't have to hear from you again. Another reason for happiness at your departure is that they probably don't make money from guys like you anyway so we appreciate your last dime, so ....... goodbye

    • Look, twit, if I am going to be forced to waste my valuable time "upgrading" and learning to use yet another damn version when I was perfectly happy with the featureset of Quicken '98, well, I might as well spend the effort learning Microsoft Money.

      This lame-brained policy would have made sense, if they hadn't been getting $40/year from me for tax software.

      Feh. I'm never giving another damn dime to Intuit again.

    • Because Intiut chose to extort money from me by "sunseting" a version of Quicken I was perfectly happy with, I chose to buy my tax software from HR Block.

      I've been a customer since Quicken 1.0 and I used to buy Turbotax every year. No more. I'm tired of those extortionary crap.

      -a customer, you know, the one who Intuit is trying to make money for you shareholders from.

    • They always say they are going to leave.. alas... like a bad penny....

      >>>Better described as: losing customers...

      They aren't losing any customers. The vast majority will simply upgrade and Intuit will generate more revenue. We're not talking about software that costs hundreds of dollars here.

      >>>"squeeze every last buck out of them

      I told you how to "get around" this policy for only $5 bucks. Either you are too stupid to comprehend it or you don't have $5 which means you shouldn't be reading stock boards and should go look for a decent job.

      >>>Don't let the sun go down on your INTU stock.

      Oooooooooooooohh, how will I get through the day .... ?

    • All you people whinig about the sunset policy are not the kind of customers Intuit wants, they lose money on you. As a shareholder, I applaud the policy. Why should the company support versions 4, 5, and 6 years old? Why spend money to continue to make them compatible with new browsers, operating systems, firewalls, etc? At $20-$40 for Quicken or Turbotax, or $100-200 for Quickbooks, it's not too much to ask to upgrade once every 3 years. That's less than most of you whiners spend on booze in one weekend.

    • You wrote: "Making progress... one loser at a time.... "

      Better described as: losing customers... one stupid policy after another.

      The "Sunset policy" crap is the product of the same assinine "squeeze every last buck out of them even if they'll hate you forever" mindset that just got the NHL season cancelled.

      Don't let the sun go down on your INTU stock.

    • later dude....

      There was positive spin on the Sunset Policy which you don't like. It has to do with INTU making money.....

    • >>>Sadly it appears that you and Forkie are the best (only?) INTU cheerleaders on this board.

      Not a cheerleader. I simply like the products and I own the stock.

      >>>As I feared, no one has been able to put an intelligent positive spin on the "sunset policy"

      I guess if you haven't got the five bucks, you really shouldn't be reading stock boards eh?

      >>>I've ceased to be an INTU customer my interest here is over.

      See ya....

      Making progress... one loser at a time....

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