Printing MY return on MY printer with MY toner is NOT a service. I don't think that you even grasp, how ridiculous you sound. NOBODY is or ever was questioning your right to charge for providing service related to e-file (first or any attempt),which you seem to suggest. EVERYBODY is PISSED for having to pay for the "RIGHT" to PRINT. It doesn't cost your company ANYTHING for me to generate additional PDF or print additional copy of another return. Only efling does. I hope this is very clear to you. Suggesting that it is, is simple untrue, it is a fraud! I suggest you find different line of work if you don't get it - selling used cars, could be the thing for you, Bob.
It takes a brave person to recognize mistake, you have not done it yet. Sooner or later you will, but it WILL cost Intuit big money. You, and some of the religious followers, think that this will blow over. It will NOT. I will make sure to spend next few weekends at Fry's and Costco to make sure that people don't buy your products (Quicken included). I will do it until I hear that your company revered your decision, and provides a download fix for 2008 TT. So Bob, tick, tock, tick, tock ..