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Intuit, Inc. (INTU) Message Board

  • dirkdiggler496 dirkdiggler496 Feb 4, 2009 10:30 AM Flag

    Turbotax admits it ripped me off

    Note: they are still listing the incorrect price for turbotax at http://turbotax.intuit.com/personal-taxes/online/deluxe.jsp and on their home page. Beware of the ripoff scheme I fell for and spent many hours trying to have resolved.


    Dear XXXXXXXX, Thank you for contacting TurboTax Customer Service & Support. I understand that you have been charged more. I apologize for the inconvenience caused to you XXXXXX. XXXXX, we were collecting $29.95 for online Deluxe at the beginning, but now the price was increased to $44.95. However, I will certainly help you in this issue by refunding you the extra amount charged for you. I have processed refund for the Order TTXXXXXX and the refund confirmation number is XCXCXC. The refund amount of $15.00 will be credited to your account in 3-5 business days. We are always happy to assist you XXXXX. If you have any further queries, please visit us at:http://turbotax.intuit.com/support/ and click on Contact us You may receive a survey from us through e-mail in approximately 24 hours asking you about my performance on today's contact, as well as comments you may have in regards to the TurboTax product. So we can continue with our promise to provide our customers with the best support available, please take a few minutes to complete the survey. Respectfully, 0x_xxxxx TurboTax Customer Service & Support

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