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Intuit Inc. Message Board

  • yannap1 yannap1 Nov 4, 2009 9:51 AM Flag

    Being charges in November for Turbo Tax

    On November 2, 2009 I was charged by Intuit $ 65.12 for Turbo Tax program that I may never use. If was going to use their program I would not start until Mar or April 2010. Why does Intuit have the right to charge my checking account without my authorization and at least 5 months before I would use their program and under these circumstances I may never use their program

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    • Good question... It sounds like that as a TurboTax Advantage member (where you selected the automatic renewal option), we are validating your credit card. I actually suspect the "charge" you see is just an authorization that lets us know that your credit card is valid and has sufficient funds. This is a standard procedure for merchants. That authorization is usually released within 48 hours. If your credit card is declined, that gives us sufficient time to notify you to update your billing information so your TurboTax shipment is not delayed. The same would apply if you placed your order with us recently. The actual billing to your credit card should happen next week since we begin fulfilling the TurboTax products next week.

      Although you may not use the product until April 15 next year, we bill upon shipment (Nov 16) or when it becomes available for download to you (Nov 13).

      Just to clarify, we don't bill your credit card until the product is ready to ship to you or made available for your download.

      If you have any questions about the TurboTax Advantage program or need to change your settings, please visit us at

      Thanks for allowing me to address your question.

      Bob Meighan
      VP, TurboTax

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