I have also have problems with the software. I have gotten okays at the end to go ahead and file. I payed for everything just to get both state and fed rejected twice now. I tried all the support except for the one they want me to pay another 39.95 for a professional to check my return. Now that is crazy. I have a simple return. I am on SSI. I had to go through my Schwab account. Schwab has it as their preferred tax software. I contacted them and they didn't want anything to do with it. They had it advertized on their front page when I called and now there is a blank there.