Walmart cancels all orders that were underpriced because of their computer disaster
Didn't hear if they cancelled the orders that were charged too much for. Probably not. Another terrible management decision. they should have ate the losses and given the people the price they thought they were getting. These people know zero and I mean zero about public relations. They most likely just lost a lot more customers and with all the customers they've already lost, they really can't afford that. Amazon would have never done that but they understand the value of exceptional customer service. Of the hundreds, if not into the thousands of items I've bought from Amazon over the years, I've only had one problem. We ordered a big screen TV and when we received it, something had punctured the box and put a scratch in the screen. You couldn't notice it when a dark scene was on but it showed like a sore thumb when there was a bright colored picture. I contacted them and they asked if I could send them a couple pictures of the hole in the box and the scratch on the screen. I did that right away and sent them to them and within a half hour, they told me they would have the TV picked up the next day and as soon as the carrier notified them that it was picked up, they would ship a new one. Well, they didn't even wait. About an hour after they sent me the email saying they would ship a new one as soon as the old one was picked up, I got another email saying they had already shipped a new one and it was being overnighted. You know they lost money on that sale but they understand the importance of great customer service. This was just a few days before Christmas so they probably figured it was a Christmas present or we wanted it when company came for Christmas. It had nothing to do with Christmas though. We just happened to buy it just before Christmas for ourselves and weren't even going to be home for Christmas. They really bend over backwards to keep their customers happy. Smart management.
When there is a $500 mistake, I can see why they cancelled orders. Anyone who ordered something that usually sells for $500+ and was only $8.95, people knew that wasn't suppose to be. The story reminds me of one where the honest people inform instead of taking advantage, and the honest person returns a lost wallet.
But there should never be a $500 mistake at a company this large. That only happens because of incompetent apes who think the executives deserve more money then the web designers, testers and others who should have verified the prices.
Here is the thing - what if you went bowling for 10 games for $1 each and then a week later you got a letter that the price was wrong, and it should have been $5 per game and you owe them $40? You'd probably be so ticked off you'd want to burn the place down.
Companies as large as WMT should MAKE SURE 100% this stuff doesn't happen, but they are too cheapo to hire the required amount of people.