As an independent consultant, Geek Squad was a true rip-off, just as much as MicroAge used to be. There a saleswoman sold a hospital a $13 Belkin cable for $1,300 - TRUE, I held the invoice. Geek is not so bad but true customer service BRINGS BACK CUSTOMERS for long term profits, not SHORT TERM SINGLE SHOT RIPOFFS.
do not count on it, i have seen this before this looks exactly like what circuit city did a few years ago. this company will be lucky to last another 2 years. i can not believe they did not learn from circuit city laying off workers when sales are slow rarely is the amswer it is just an easy answer to sell to share holders.trust me when i say to all best buy employees, start writing up your resumees
and looking for another job for your own sakes, and good luck to all of you.
You're right, not much of anything they sell is profitable and they've proven incompetent in most categories, especially appliances. They should just go to 100% online sales and sub-contract any necessary services, but only the absolutely necessary services. Cut most of their staff and just manage DCs and online communications, no phones. It's not service or job creation, just make us some GD money.
Agreed. Listening to the proposed changes to BBYs business strategy seems far too little too late. Come on, employee training? cell phone sales!? If they want to compete with Walmart/Target, both of who discount a wide array or product lines such as food and clothing, they need a total transformation.
The best that can be hoped for is an earnings report boost due to cost cuts then short from a higher price based on cuts, but sooner (current pps) or later ($25 if they're lucky) the other shoe is going to fall. All we're hearing lately from the Cramers of the world is PR pump & dump happy news.
This is not a profitaable venture for BBY. They need to eiminate the entire Geek Squad asap. To compete heads up with the Internet guys they have to cut costs to the bone.
They need to radically downsize their footprint, eliminate unprofitable categories like appliances, and move forward.
They are not changing big enough or fast enough.