I am an independent consultant, just had a customer relate a story that he took his rather old Dell to Geek Squad in Paramus, NJ. They chargted $ 99 for evaluate and said there were a few pieces of malware and they would reload EVERYTHING for $150, $99 discount off. I just wrapped up his system, there were over 270 malware incidents removed, cleaned it up and did not reload a thing, i.e. reloading? For that price? Geek has been known to overcharge but here this is undercharge or mislead dumb and, perhaps, then overcharge once the system is delivered. OH and what about personal data? Would they protect that too???? I doubt it.