"He described getting “literally hundreds of e-mails” from store staff enthused about seeing the bosses actually helping. The fact that we were discussing this at all suggested the year finished well financially, and Score did say that there was a pop in customer satisfaction scores."
It’s been all hands on deck at Best Buy Co., as about 600 district and territory managers and other staffers, with hundreds more from headquarters, jumped into stores for a 10-day push that closed the fiscal year that just ended.
It was a big effort, but Best Buy did not bother with a project name. No acronym or clever tag line.
“We called it ‘all hands on deck,’ ” said Shawn Score, who was appointed head of U.S. retail last fall. “We tried to keep it so simple you could just get it.”
Simple, and, judging by the tone of conversations last week with Score and CEO Hubert Joly, probably effective.
They couldn’t talk financial results, as the quarterly numbers won’t be disclosed until late this month, but Richfield-based Best Buy already has announced that it had flat domestic comparable-store sales for the nine-week holiday season. Given expectations, flat was a big win.
As Joly observed, “you can feel that the air is lighter” at Best Buy.