What is up with the negative reviews at b-4-u-eat, epinions ect. Just google Kona Grill Reviews. "Dirty bathrooms, Terrible service, awfull food" I am long not a short rant. Is the Co. monitering these blogs? are the managers responding ?? Bad feeling after reading all those negatives.
You must work for the firm that just downgraded the stock. I got worried after I read your comments and checked it out for myself. You cherry picked a few negative comments which were offset by glowing comments on a 15-1 basis at least. Every restaurant is bound to have a bad day. That's why you call the manager over and tell them you have had a problem with the service/food/cleanliness so they can make it right and probably thank you by "comping" your meal. None of the negative comments mentioned that they brought the problem to the Manager's attention. That tells me that while they may have had a bad experience, they are not seasoned restaurant customers. The truth be told though, I want to thank you because after reading on the positive comments, I will be buying more KONA in the morning!
I also bought more this AM. My point poorley made , all it takes is a few bad blogs to turn off hundreds of potentionalcustomers. The demographic Kona is going after do nothing if not blog blog blog..I hope someone is monitering and responding I know Starbucks does this and thier Manager get the info. (My Wife is one) This business is all about repeat customers. Bad news travels at warp speed goodnews on the back of a turtle.