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Yes great post indeed. Safe to say egain taking customers away from RNOW and LPSN now.
One thing to remember is, if Ash converts to shares, Egain will save almost 1.2 million in interest on debt, 0.05/share in earnings.This is assuming the loan from the bank for $5 mil is simple interest at very low rate. They are paying $133K/month to pay this loan.