sorry for you problems. I have never seen the 5% not rewarded. Please contact quest services to have the corrected or explained why. Prices are honored. If you have an item purchased and within 2 weeks later the items is on sale they will give you the savings back. Keep your Receipt! When you use your RED CARD, link it to a school in your area and you help out your local schools! Can you believe it, Bussiness helping schools, not Govt.