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Time Warner Cable Inc. Message Board

  • ssubbaiah ssubbaiah May 26, 2009 4:09 PM Flag

    Charges customer even after disconnection the service

    Had broad band for a year - got cheaper offer with DSL - TWC was not able to match it.

    Switched the service and cancelled with TWC on 4/30 and returned the equipment on 5/1.

    On 5/26 I got a invoice for the period of 5/29-6/28. Called Customer service after checking their records and getting details from me, CSR told me that since I'm calling in on 5/26, they will be billing me till 5/26 - Does is look logical or ethical?

    After bit of angry shouts and arm twisting they agreed to bill me till 5/1 - WILL NEVER GO BACK TO TWC

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