Customer service stinks, picture quality not up to par. Have you ever tried to have twc build an extension to your new home. What a joke and an expensive one. They need to change their customer service to stay on top. If not competition will knock them down.
I got cable to watch the NCAA basketball finals mainly, and every broadcast has been screwed with pixelation without exception. Tonight half the channels are screwed and unwatchable. There is a 20 minute wait for customer service at least and their recording pretends only 2 channels are screwed.
Earlier this week the phone and everyother service with out at midnight with no warning and was down for who knows how long. Customer service had a recording saying there was "maintenance" going on. I am locked into a package deal I was lied to about on the phone, I wish it was not a choice of the lesser of two evils, TWC or Bellsouth - both lying arrogant scammers who have exclusive areas and coerce people to pay huge incompetent staffs of jerk assed employees has been the predominance of my experience.