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Time Warner Cable Inc. Message Board

  • ohnowhatsnext ohnowhatsnext Sep 1, 2010 2:00 PM Flag

    Big Problem With TWC, From A Customer

    The company spends a lot of money on ads trying to attract new customers and get existing ones to upgrade. I was willing to do this, BUT the service reps did not call me back. After a couple of tries I gave up and remain with their competitors. Now if TWC called I'd tell them to go take a hike (not meaning a rate increase - but they will need to do this because of losing customers like me).

    A chain is only as strong as its weakest link. Poor response time or no response at all negates all the other things they're doing. Fewer customers = less revenue and profit, or haven't thwey figured that out yet? Avoid.

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